Digital Products
At CEW Solution, we specialize in offering a variety of digital products designed to enhance your digital experience. Please review the following guidelines regarding the delivery of digital products:
Delivery Method:
Instant Download: Upon completing your purchase, digital products are typically available for instant download. You will receive an email confirmation containing download instructions or a link to access your purchased digital content directly from our website.
Access Credentials: For certain digital products such as online courses, software, or memberships, you may receive access credentials (e.g., username and password) via email or through your account on our website. These credentials will enable you to access and utilize the purchased digital content as per the terms of your purchase.
Delivery Time:
Immediate Access: In most cases, digital products are available for immediate access following the completion of your purchase. You can begin enjoying your digital content without delay.
Scheduled Release: For products that are part of a series or subscription-based services, access to subsequent content may be provided according to a predetermined schedule or upon renewal of your subscription.
Support and Assistance:
Customer Support: Should you encounter any difficulties accessing or downloading your digital products, our customer support team is readily available to assist you. Please don’t hesitate to reach out to us via email (techiocivil7@gmail.com or through our website’s contact form, and we’ll promptly address your concerns.
Technical Assistance: If you experience any technical issues related to the functionality or compatibility of our digital products, we offer technical assistance to help resolve the problem and ensure your satisfaction with your purchase.
Refunds and Returns:
Refund Policy: Due to the nature of digital products, refunds are generally not provided once the digital content has been accessed or downloaded. However, if you encounter any issues with the quality or functionality of the digital product, please contact us, and we will work with you to find a satisfactory resolution.
Return Policy: Since digital products cannot be physically returned, our return policy primarily focuses on addressing any concerns or issues you may have regarding the quality or performance of the digital content. Please reach out to us if you have any questions or require assistance in this regard.
By purchasing digital products from CEW Solution, you agree to adhere to the terms and conditions outlined in this shipping policy. We strive to provide a seamless and enjoyable experience for our customers, and we appreciate your trust and support.
Physical Product
We at CEW Solution, understand the importance of delivering your products in the finest condition and on time. Therefore, we have partnered with one of the most reputed courier partners to seamlessly deliver your products in the best possible duration.
A) How does the delivery process work?
At CEW Solution, we only accept prepaid orders. The COD option is not available.
Once you place an order on our website, our team begins processing your order almost instantly.
Next, your ordered product is passed through a quality check before passing it over to the courier partner.
Your item is packed securely and handed over to our trusted delivery partner.
Accordingly, your item is shipped to your location. In case your address falls in a location that is not served by our delivery partners, our team will contact you and find an alternative solution to make your order reach you.
B) What is the estimated delivery duration?
We religiously strive to ship the products within 5 to 10 working days. In a few cases there might be some delays due to dependencies at different levels. Furthermore, we diligently ship orders throughout the week including weekends and public holidays.
C) How can I track my order?
Once your order is shipped, you will receive an email from our team with the tracking ID of the respective courier partner. You can simply click TRACK ORDER and enter your tracking ID to check where your order has arrived or how long it will take to get delivered.
D) In which locations do you ship your products?
We ship throughout India so you can receive your order in any corner of the country within the confines of your home.
E) Are there any shipping charges?
We charge a nominal shipping fee according to product weight and dimension on all orders across India which will be added at the payment page before completing the purchase.
F) How are orders packaged?
We go the extra mile to ensure that you receive your order in the best condition. Each item is wrapped in sturdy packaging so that it stays free from any physical damage.
P.S:- During festivals, adverse weather conditions, natural calamities or political crisis, curfews, your shipment may get further delayed due to dependency on courier companies. We assure you that we will try our best to have the product delivered to you within 90 days and we truly appreciate your patience.
If you have any further questions or require clarification, please do not hesitate to contact us.
Sincerely,
CEW Solution Team