CEW Solution returns and exchange policy gives you an option to return items purchased on the CEW Solution Website for any reason within the specified return period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its original condition.

Digital Products

Once a product has been purchased by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back. We reserve the right to alter any of our prices from time to time.

Physical Product

There are two options to return the product to us:

Option 1. Pick up: In most locations, we offer a free pick-up service.

Option 2. Self-ship: In case of unserviceable pin codes only, customers will need to reach out to our customer care team at [email protected] for further guidance, before the shipping the package for return of the products.

Under Option 1 – During return Pick Up, our delivery agent may do a quality check on the returned items. For a successful pick up, we will initiate a doorstep refund for the return amount (Bank account transfer). This doorstep refund facility may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check.

The following RULES apply to this Policy:

1. Some selected products which are susceptible to damage can only be returned for a limited number of days.
2. All items to be returned must be unused and in their original condition with all original tags and packaging intact.
3. CEW Solution shall reserve the right to restrict return of the items purchased on www.cewsolution.com if customer in any way breaches or misuse this policy, as determined in CEW Solution sole discretion. In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
4. CEW Solution will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, CEW Solution would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
5. If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.

Affiliated Products

At CEW Soution, we strive to ensure your satisfaction with every purchase made through our platform. As affiliates of reputable brands like Amazon and Flipkart, we uphold their respective refund and return policies for the products listed on our website. Please review the following guidelines regarding refunds and returns:

Refunds:

• Eligibility: Refunds are subject to the refund policy of the affiliate platform where the product was purchased from (e.g., Amazon or Flipkart). Please refer to the respective platform’s refund policy for detailed eligibility criteria.
• Initiation: To initiate a refund, you must follow the refund process outlined by the affiliate platform. This may include contacting their customer service, initiating a return request through your account, or following any specific instructions provided by the platform.
• Processing Time: The processing time for refunds varies depending on the affiliate platform and the nature of the refund request. Typically, refunds are processed within few business days after the return is approved and the product is received by the platform.

Returns:

Conditions: Returns are accepted in accordance with the return policy of the affiliate platform from which the product was purchased. Please review the specific return conditions outlined by the respective platform for the product you wish to return.

Procedure: To initiate a return, you must adhere to the return procedure specified by the affiliate platform. This may involve generating a return label, scheduling a pickup, or dropping off the product at a designated location, as per the platform’s instructions.

Return Shipping: Unless otherwise specified by the affiliate platform, customers are responsible for the cost of return shipping.

Important Notes:

Product Condition: Returned products must be in their original condition, unused, and in the same packaging as received. Failure to meet these conditions may result in denial of the return or a restocking fee imposed by the affiliate platform.

Communication: For any inquiries, concerns, or assistance regarding refunds and returns, please contact our customer support team. We are here to help facilitate the process and address any issues you may encounter.

By purchasing affiliate products through CEW Solution, you agree to abide by the refund and return policies set forth by the respective affiliate platforms. We appreciate your understanding and cooperation in ensuring a seamless shopping experience.

If you have any further questions or require assistance, please don’t hesitate to contact us.

Sincerely,

CEW Solution Team